Every organization deals with turnover, but most don’t take the opportunity to understand the reasons why people leave and the overall impact on the business. By conducting exit interviews, you not only identify...
Introverts or Extroverts? Which One Makes the Best Employee? About 20 years ago, when I first began using assessments as a coach, I’m embarrassed to say that when my introverted client asked me, “is there anything...
Myers-Briggs is Debunked, so are all “Personality” Tests Bunk? About once a year articles are published debunking Myers-Briggs. The arguments by this time are familiar: The authors had no formal training in...
10 Tips for Handling Difficult Conversations with Difficult Employees When you have a difficult employee, it may be tempting to ignore the problem and hope the issues go away. But chances are, it will only get...
We recently attended the Agency Management Institute (AMI) Conference for Owners & Leaders in Chicago and were asked to lead roundtables on the subject of “Mentoring Your Team to be Leaders." About 18...
Align your talent development with your organization's future leadership needs. Next week Sue and I will be in Denver as the main sponsor of a national conference for 275 Exit Planning professionals from around...
Effective onboarding involves much more than welcoming a new employee on their first day and showing them to their desk. A well-thought-out onboarding program begins with the interview process and continues...
Who exactly do you need in this position? Here’s an example: one of your account managers has given her notice, you considered all the issues we raised in our last blog, and engage your recruiter. How do you...
Planning for growth or adding new services inevitably leads to “we need more people!”. But before you dig out those job advertisements, or call your favorite recruiter, ask yourself these 4 critical questions: 1....