Much has been written about communication, particularly a leader communicating expectations to his or her team and colleagues. It’s always been important, but now it’s vital to your success. Because of the...
In the past we frequently heard from owners and managers that they were not interested in hiring someone who wanted to work from home. Many managers have had poor experiences with remote workers or expected...
For many for us, things are tough and not likely to get better anytime soon. Though you can’t change what happens to your business, you can control your response. Your best response is continuous improvement, and...
Building an Effective Succession Plan: Why and How to Do It A good succession plan ensures there will always be someone ready to step up—a talented and properly trained employee who can take over important...
Millennial Mythbusters Part III: Managing Millennials As noted in our earlier two blogs about Millennials, STM completes comprehensive assessments on job candidates every day, and many of these candidates are...
Millennial Mythbusters Part II: Interviewing Millennials In my first article on Millennials, I “busted the myth” that all Millennials are lazy, or all expect an enormous compensation package. While Millennials...
Millennials in the Workforce Study - Part One I was inspired to do this study because we assess Millennials as job candidates and employees every day, and I’ve read and heard generalizations about this group that...
10 Tips for Handling Difficult Conversations with Difficult Employees When you have a difficult employee, it may be tempting to ignore the problem and hope the issues go away. But chances are, it will only get...
We recently attended the Agency Management Institute (AMI) Conference for Owners & Leaders in Chicago and were asked to lead roundtables on the subject of “Mentoring Your Team to be Leaders." About 18...